Implementation

How long until your partner portal is live?

A Magentrix partner portal implementation takes 5 to 15 working days across five stages, typically spread over about three weeks. Standard-configuration portals launch fastest; portals needing custom development take longer. This page covers each stage, what your team needs to prepare, and what changes the timeline.

The process

What happens in each stage?

You are assigned a Professional Services consultant and a Customer Success Manager on day one. Between them they take you from kick-off to launch through five stages.

5 – 15 DAYS
1 Week 1 Kick Off
  • Meet the team
  • Define project goals
  • Roles & responsibilities
2 Week 1 Consulting
  • Requirements gathering
  • Scope customizations
  • Project scope (SOW)
3 Week 2 Enablement
  • Client enablement
  • Portal configuration
4 Week 2 UAT
  • Quality assurance
  • UAT sign-off
5 Week 3 Go Live
  • Go live planning
  • Project completion & hand off

The 5 to 15 days above are the working sessions our team spends with you. Your overall timeline depends on two more things:

  • What you are building.A standard portal moves faster than a custom build. The profiles below show what to expect for each.
  • How quickly your side can respond.Content, approvals, test users and domain access are what launches usually wait on. There is a short checklist further down.
Implementation profiles

Implementation usually varies across these 2 profiles

The 2 profiles differ in what gets configured and in how much of your team's time it takes. Please keep in mind, these are approximations of what typically is required for each implementation profile – ultimately, it depends on your needs.

Profile 1

Standard partner portal

  • Personas and access rules
  • Partner home pages
  • Deal registration and pipeline management
  • Partner onboarding
Kick-off to live: commonly 3 to 6 weeks.
Your time within that: around 2 weeks of UAT, where your team works through the built portal against your own use cases. Once you sign off, launch follows straight away.
Profile 2

Customization required

  • Custom security rules
  • Custom pages
  • Custom-built integrations to systems we don't already support
  • Product catalogs, product selection on deals, and pricing calculators
  • Phased rollout across regions and business units
Kick-off to live: commonly 4 to 15 weeks, depending on how much is being built and how many approvals it needs.
Your time within that: UAT typically runs around 3 weeks, since more people on your side need to check the portal and there are more use cases to verify.

Implementation for enterprises require much less time with Magentrix than with “Basic PRMs” because our pre-built, direct integration shaves off 2-6 months that would’ve been spent on the CRM integration mapping alone. Because of Magentrix’s category-leading integration architecture: Magentrix can mirror your enterprise CRM org data & schema in a matter of 5-8 minutes (for most enterprise CRM orgs. For very large CRM orgs, it can take up to a full day). Learn more here.

Your part

What do you need to prepare?

Implementations run smoothest when a few things are ready early on. Each item shows the stage it is needed for, so you can prepare in order rather than all at once.

1
Kick-off

User personas & goals

Two groups:

  • Your team. The people who will log in to the PRM. We need the job titles and what each of them needs the PRM for.
  • Your partners. The partner types who will be using the partner portal: SIs, referral partners, resellers, MSPs and so on.

This is what shapes access rules, page layouts and permissions, so it is the first thing we work through with you.

2
Kick-off

Brand guidelines

Your colors, fonts and logo usage rules, so the portal looks like yours from the first configuration session.

3
Kick-off onward

One decision-maker

Your program sponsor or manager, someone who can settle questions of scope and design without a wider round trip.

4
Enablement

A CRM administrator

Someone with the right permissions in Salesforce, HubSpot or Microsoft Dynamics, free for a few short sessions during configuration.

5
Learn & Build

Content and resources

The documents, assets and training material your partners will use, ready to upload.

6
UAT

Testers, test cases and test data

Who will test, what they will test against, and the data to test with, agreed before UAT opens.

7
Go Live

Portal domain and email inbox

Your subdomain and outbound email address. Needed by launch, but request the DNS records at kick-off. Leaving it to launch week is the most common cause of delay.

8
Go Live

Intro video and email templates

What your partners receive when you invite them in, so onboarding starts the moment the portal opens.

After launch

What happens after you go live?

The ✨Magentrix Magic Experience✨

Our support team works to a code of conduct written specifically for customer experience: friendliness, smooth communication, dedication, transparency and empathy. It sets what you can expect from every interaction, not just the first one.

Regular reviews

Scheduled check-ins with your Customer Success Manager to track progress, work through any challenges, and confirm you are getting the results you set out to achieve. Alongside them, in-depth guides, webinars and tutorials so your team fully understands the platform.

Ongoing Solutions Engineering

As your program grows and new requirements come up, our Solutions Engineering team is there to scope and build them. You are not limited to what you launched with.

Worth knowing

Magentrix implementation tips

1

It is possible to configure a portal in about 90 minutes.

That happens when everything is ready on day one: personas decided, branding to hand, CRM access granted, no custom work. It is a real number, but it describes the configuration itself, not a project. The realistic timeline is the one on this page.

2

The size of the build is rarely what sets the pace.

A small portal waiting on approvals can take longer than a large one with a decisive team. What moves a launch date is how quickly decisions and access come back, not how many features are switched on.

3

Testing and building overlap.

We keep configuring while your team tests. Issues you raise get fixed inside the same window rather than queued for a second phase, which is why UAT does not add weeks to the schedule.

4

DNS is the most common cause of a late launch.

Your portal domain and outbound email need records added by whoever manages your DNS, often a different team. Requesting this at kick-off rather than launch week removes the delay entirely.

5

You can launch in phases.

Going live with a core group of partners and adding regions, business units or features later is common, and often gets you to a working portal sooner than waiting for everything at once.

Common questions

Implementation FAQ

The questions prospects and customers ask us most often on implementation calls.

What resources do we need for launching versus running it afterwards?
For launching: you need a named decision-maker, a CRM administrator for a few short sessions, and people to test. See the section “What do you need to prepare?” above for details. Running it afterwards is lighter: most teams manage the portal day to day without technical help, since content, partners and program settings are all managed through the interface.
Can we keep our existing partner portal running during the switch?
Yes. Your current portal stays live while we build and test the new one, and you choose when to move partners across. And if you want to move to Magentrix before your existing contract is finished, ask us about our competitive upgrade program.
Can we import our existing data?
Yes. Partner accounts, contacts and content can be imported in bulk, and records synced from your CRM come across through the integration rather than needing to be loaded separately. The CRM integration will reflect all your data & schema within the PRM automatically. There is no field-mapping and nothing to rebuild. Check out our CRM integrations pages to understand why our mirrored sync is so fast, and what gets brought over. For Salesforce specifically, see here.
Do we need a developer?
Not for a standard portal. Personas, access rules, home pages, deal registration and pipeline are all configured rather than coded. A developer is only relevant if you have custom requirements beyond what's OOTB. If you do need a developer, we have a Professional Services team to take care of your needs or bring in your own developer if you wish.

Every implementation is different.

The figures on this page are typical cases, not commitments. Your timeline depends on the scope you choose, how many people need to approve it, and how quickly your team can respond during configuration and testing.

Last updated September 2026.