personal & proactive
experiences (CX)

A generic or bot-led CX can frustrate and alienate. Enable customer success by personifying your approach to customer support - whether they self-serve or engage with your brand.

Upgrade your CX game
Magentrix Customer Success Platform Logo BarMagentrix Customer Success Platform Logo BarMagentrix Customer Success Platform Logo Bar

Happy customers are validated customers

The CX is more important than ever. Customers don't want to deal with a brand that treats them with a generic experience (especially one that uses bots).

Increase customer satisfaction, brand engagement, loyalty and ultimately, customer retention - with a CX that gives your customers more support options.

Offer customer service in various ways and formats - for a CX that makes your customers feel seen, heard and validated.

PRM Partner Experience

Watch demo

Get a personalized demo of the full platform.

It's not magic. It's Magentrix.

Decrease customer service operational costs using only one platform.

With a Magentrix Customer Success Platform, you have all the tools you'll ever need to provide a comprehensive customer experience. Magentrix consolidates several  tools you currently use into one portal - as it offers several customer self-service and support features.

Further to that, as Magentrix is a platform (PaaS), you enjoy unmatched flexibility for any additional needs. No need to buy more software as your needs grow or change.

Onboarding + LMS + options for support + customer community + brand engagement
Customer success
Explore pricing


Customer satisfaction increased by 49%

57% triangle-filled

decrease in support tickets

45% triangle-filled

decrease in operational costs

217% triangle-filled

increase in engaged customers

Gordon James Logo

User-backed accolades

We place recognition from real users above everything else.

Magentrix Reviews-AppExchange G2 Capterra

Integrations to further meet your customer service needs

Here's what customers think of Magentrix

PRM Testimonial Left

Robust, secure, easy to configure, and feature-rich. The Magentrix Support team is responsive, knowledgeable and professional

––– Paul Bush, Sr. Application Engineer, Synovus Financial Corporation

Verified Review PRM G2
PRM Testimonial Left

Besides being a flexible and customizable system, their customer service is top-notch. It's always a pleasure to interact with their sales, implementation and support teams.

––– Wesley Cavalcante, Global Training Director, eMaint

Verified Review PRM G2
PRM Testimonial Left

The Magentrix team had the ability to problem-solve alongside our needs, even though we were still learning about what our needs were, and had the ability to flex with us.

––– Chris Lyon, Head of Tech & Innovation, RE:ACT Disaster Response

Verified Review PRM G2