A generic or bot-led CX can frustrate and alienate. Enable customer success by personifying your approach to customer support - whether they self-serve or engage with your brand.
Upgrade your CX game
The CX is more important than ever. Customers don't want to deal with a brand that treats them with a generic experience (especially one that uses bots).
Increase customer satisfaction, brand engagement, loyalty and ultimately, customer retention - with a CX that gives your customers more support options.
Offer customer service in various ways and formats - for a CX that makes your customers feel seen, heard and validated.
Features to improve CX
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With a Magentrix Customer Success Platform, you have all the tools you'll ever need to provide a comprehensive customer experience. Magentrix consolidates several tools you currently use into one portal - as it offers several customer self-service and support features.
Further to that, as Magentrix is a platform (PaaS), you enjoy unmatched flexibility for any additional needs. No need to buy more software as your needs grow or change.
decrease in support tickets
decrease in operational costs
increase in engaged customers
We place recognition from real users above everything else.
