System Status Alerts

    Maintenance Advisory

    Please be advised that the maintenance date has been push back from November 27, 2021 at 03:00 AM (EST/UTC-5) to December 11, 2021 at 03:00AM (EST/UTC-5)

    Please be advised that we will be performing a routine maintenance on December 11, 2021 at 03:00 AM (EST/UTC-5). During this time you may experience a temporary platform outage that may last approximately two hour.  We apologize for any inconvenience.

    If you experience issues outside of the maintenance window, please contact our technical support team at support@magentrix.com

    For more information regarding this outage, please call our support specialists: 

    • U.S. and Canada toll-free: 1-888-961-4736
    • All other: +1 (289) 806-0203

    11/9/2021

We are committed to your success. That is why we have a reputation for exceptional support. Access all the resources you need to be successful with Magentrix. We further extend our commitment to your success by having a team of support experts waiting for your call, should there be any questions or concerns you may have. Find out more.

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Administration Guide

Administration Guide

Manage security, users, build Reports, customize and configure apps

Developers Guide

Developer Guide

Learn how to build apps on Magentrix and work with the REST API

Knowledgebase

Knowledgebase

Knowledge, how-tos and short walk-throughs. Solve problems rapidly.


Commonly asked questions

Magentrix provides standard support for all subscriptions that includes email support as well as the online Magentrix Support Center where users can submit and track Help Requests (tickets) and access FAQs, Knowledge Base and the Ideas forum. Premium Support options are also available for priority service by phone including extended business hours and a dedicated service rep.

Yes, Magentrix supports our customers even during a trial experience. This gives our customers a chance to enjoy our exceptional support, whether they are exploring Magentrix as a solution or in the initial stages of setting up.

To sign up for your free trial go to

https://www.magentrix.com/aspx/trial.

Yes, when you sign up for a Magentrix subscription we'll create your custom theme and domain URL. Your Portal site will already be configured with the core features and there are comprehensive checklists, tutorials and reference guides online that provide everything you need to setup your site. If you need additional assistance, online and email support is available or you can purchase a KickStart package.

We always strive to beat our own records and track cases and resolutions through different metrics on a daily basis.

As a guideline, the schedule of our support SLA is as here.

All Magentrix Administrators have access to 'Get Support' from their Magentrix portal. From this link, they can communicate with the Magentrix Support teams; as well as track and review previously submitted tickets.

For further steps on how to log in your support ticket from your portal, please refer to the knowledge base article below:

https://help.magentrix.com/articles/knowledge/FAQ-s-How-Do-I-File-and-View-Cases-6-12-2016 .

All tickets submitted are received by the Support team here at Magentrix, and is also visible to your Customer Success and Technical teams.

Based on the priority assigned to the ticket, our Support team will directly revert back in the quickest manner possible.


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