Support Center

Magentrix provides standard support for all subscriptions that includes email support as well as the online Magentrix Support Center where users can submit and track Help Requests (tickets) and access FAQs, Knowledge Base and the Ideas forum. Premium Support options are also available for priority service by phone including extended business hours and a dedicated service rep.

Yes, Magentrix supports our customers even during a trial experience. This gives our customers a chance to enjoy our exceptional support, whether they are exploring Magentrix as a solution or in the initial stages of setting up.

To sign up for your free trial go to

https://www.magentrix.com/aspx/trial.

Yes, when you sign up for a Magentrix subscription we'll create your custom theme and domain URL. Your Portal site will already be configured with the core features and there are comprehensive checklists, tutorials and reference guides online that provide everything you need to setup your site. If you need additional assistance, online and email support is available or you can purchase a KickStart package.

We always strive to beat our own records and track cases and resolutions through different metrics on a daily basis.

As a guideline, the schedule of our support SLA is as here.

All Magentrix Administrators have access to 'Get Support' from their Magentrix portal. From this link, they can communicate with the Magentrix Support teams; as well as track and review previously submitted tickets.

For further steps on how to log in your support ticket from your portal, please refer to the knowledge base article below:

https://help.magentrix.com/articles/knowledge/FAQ-s-How-Do-I-File-and-View-Cases-6-12-2016 .

All tickets submitted are received by the Support team here at Magentrix, and is also visible to your Customer Success and Technical teams.

Based on the priority assigned to the ticket, our Support team will directly revert back in the quickest manner possible.