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Common Questions

Magentrix provides a cloud-based collaboration platform for business organizations that need to improve communication, engagement and learning with communities of employees, customers and partners. Our Employee Community, Customer Community and Partner Community solutions are delivered on an enterprise-ready platform that lets you configure the features you want for your organization. The platform includes a cloud-based Integrated Development Environment (IDE) that lets you extend and integrate your Intranet or community portals in many ways.
Magentrix is priced as a subscription service (SaaS). For many organizations this is beneficial because it can be treated as an operating expense with one low monthly fee rather than a large capital expenditure. The Magentrix Employee Community solution is licensed on a per user basis with Professional and Enterprise licenses. Magentrix Customer Community and Partner Community solutions are licensed in tiered levels of portal users starting at 1,000 users so you can choose the number of users you need. Customer Community and Partner Community solutions include one internal (employee) license as well as File and Record Storage. Additional licenses and storage can be purchased as needed.
Portal sites are a type of web software infrastructure that provide interaction with relevant information by select targeted audiences, delivered in a highly personalized manner. Magentrix portal sites are ideal for many audiences or communities, including employees, customers and partners, and serve a range of business functions.
Magentrix provides standard support for all subscriptions that includes email support as well as the online Customer Community where users can submit and track Help Requests (tickets) and access FAQs, Knowledge Base and the Ideas forum. Premium Support options are also available for priority service by phone including extended business hours and a dedicated service rep.
Community portal sites are a type of web software infrastructure that provide interaction with relevant information by select targeted audiences, delivered in a highly personalized manner. Magentrix communities are ideal for many audiences or users, including employees, customers and partners, and serve a range of business functions.
Magentrix provides standard support for all subscriptions that includes email support as well as FAQs and a Knowledge Base. Premium Support options are also available for priority service by phone including extended business hours and a dedicated service rep.
Yes, Magentrix offers a 15 day free trial for each of the product solutions. To sign up for your free trial go to https://www.magentrix.com/aspx/trial
Yes, any site or application built with Magentrix uses responsive design and supports HTML5 and touch gestures. The appropriate format is displayed automatically for any desktop, tablet or smart phone without the need for any coding or maintaining separate apps for iOS or Android.
The Magentrix platform includes a cloud-based Integrated Development Environment (IDE) that makes it easy to design and launch cloud-hosted applications. Visual tools are provided so no coding is required. However, if you want to customize you can dive into coding as needed.
No, Magentrix includes visual tools such as the Visual Designer and Page Layout features designed specifically for business experts or RAD developers that want to create apps without any coding.
Magentrix offers three pre-configured solutions for communities; Employee, Customer and Partner. Each provides a core set of features designed to enable collaboration, communication, engagement and learning for that community type and business process. See /products for details on each solution. Each Community type is available in a Professional edition and an Enterprise edition. The Enterprise edition includes everything in the Professional edition plus the eLearning module, IDE, SSO and other features..
Yes, you can extend your Magentrix portals with a variety of 3rd party applications. Magentrix also provides a full RESTful API so you can easily integrate other CRM, database and legacy applications with your portal site or web application.
Yes, when you sign up for a Magentrix subscription we'll create your custom theme and domain URL. Your community site will already be configured with the core features and there are comprehensive checklists, tutorials and reference guides online that provide everything you need to setup your site. If you need additional assistance, online and email support is available or you can purchase a KickStart package. Magentrix Partners also offer a full range of Professional Services to customize and implement your community portal site.
Magentrix is secured using 128 bit SSL Certification - just like the banks use. Our data center is SAS 70 Type II Certified and with our comprehensive internal privacy and compliance control you can be sure your data is protected. Our advanced role-based and hierarchical security model also gives you complete control over who has access to what. For more details on Magentrix security see the Magentrix Security page.
Active Pages and Classes is a strongly typed, object-oriented programming language (branched off of .NET Framework) that allows developers to execute flow and transaction control statements on the Magentrix platform. The language syntax is similar to C#.NET and enables developers to add business logic to most system events and create entire new state-of-the-art mobile-optimized web applications.

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