Need support?
Options to get support:
1. Send us an email to [email protected]
2. Or log in to the Magentrix customer portal and submit a case
3. Or check out our support resources below 👇
4. Read the FAQs below 👇
What do you need help with?
Technical Support
General inquiries
Sales & Billing
Self-serve support
Here are some resources you might find useful. If you can't find what you need, please contact us.
Administration Guide
Manage security, users, build Reports, customize and configure apps
Developer Guide
Learn how to build apps on Magentrix and work with the REST API
Knowledge base
Knowledge, how-tos and short walk-throughs. Solve problems rapidly.
Frequently Asked Questions
What kind of support Magentrix provides?
Magentrix provides standard support for all subscriptions.
That includes email support as well as the online Magentrix Support Center where users can:
• Submit and track help request tickets
• Access FAQs
• View the knowledge base
• Check the ideas forum
Premium support options are also available, for priority service, by phone including extended business hours and a dedicated service rep.
Can Magentrix help me with my implementation?
Yes, when you sign up for a Magentrix subscription we'll be there to help you with every step of the way. From initial configuration to UAT and go-live. (And, of course, we'll be there for you after that too with monthly cadences.)
How do I log in a support ticket with Magentrix?
All Magentrix Administrators have access to 'Get Support' from their portal. From this link, they can communicate with the Magentrix Support teams; as well as track and review previously submitted tickets.
For further steps on how to log in your support ticket from your portal, please refer to this knowledge base article.
What is Magentrix's support Service Level Agreement (SLA)?
We always strive to beat our own records and track cases and resolutions through different metrics on a daily basis. As a guideline, the schedule of our support SLA is as here.
Who will receive or respond to my support ticket?
All tickets submitted are received by the support team here at Magentrix, and is also visible to the customer success and technical teams.
Based on the priority assigned to the ticket, our support team will directly respond back in the quickest manner possible.