Customers are a great source of information, especially when they collaborate to come up with ideas and feedback.
Ideas is easy to configure so you can keep track of what matters to your customers as they share, review and vote.
Provide better support at a faster speed through help desk features and tools.
Integrate with the knowledge base to provide self-service on many issues.
For complex issues, customers can submit Help Tickets and open cases that your support staff can quickly access,
update, and resolve.
Communication and information are vital to customer success.
Magentrix gives you flexible content management tools for creating and publishing a wide variety of content to engage customers,
communicate important announcements and provide searchable resources such as knowledge bases.