Gordon James Realty - Magentrix Customer Portal Case Study
Case Study

57% decrease in support tickets, 45% decrease in operational costs

Implementing a Salesforce-integrated, Magentrix Customer Portal led to a 57% reduction in customer support tickets, 72% reduction in tickets related to accounts receivable, and 49% increase in customer satisfaction. Operational costs decreased by 45%, and customer engagement with the portal increased by 217% (reaching 85% active users compared to 39% with their previous portal). Magentrix replaced eight different platforms – providing a central database to accomplish everything Gordon James Realty needed.

Customer Success