Invest in a Customer Success Community that will enable customers to grow a deeper connection with your company, save costs, and increase revenue....

The truth: You might have the best product ever, but if you aren’t listening to your customer's needs, you’re doomed to fail. There’s no one-size-fits-all approach to customer service. We've got 5 trends that will help....

Having a good product is no longer enough to win over your customers. Here are the 3 biggest reasons why you need a customer community immediately....

For the vast majority of companies, when it comes to implementing a CRM in their business, the smart thing to do is buy an existing platform. So why consider building the portal that integrates with it?...

Since many nonprofits have limited resources to address all their promotional activities, a self-service community is a great way to reach a wide spectrum of supporters for your cause. Here are five ways an online community can be a valuable...

Are you finding that your customer community is resembling a haunted house? Don't scare your customers away! Here are ways to turn your tricks into treats!...

Many companies understand the importance of a positive customer experience, but a majority of them have no idea how they can improve it. Read on to learn more on how you can use your customer community to its full potential!...

On July 27, 2016, registered attendees at our Microsoft Dynamics World webcast were treated to a demo of Magentrix Customer Community where they learned how an online portal solution can improve their customer service game with no coding required. Missed...

The most successful technology and telecommunications companies reap great benefits from their customer and partner communities. Sales, service and product management teams can connect and build relationships with end user customers and clients. Empowering customers to connect with each other...

Are you a Customer Service executive looking to get more value from your company’s Dynamics CRM online or on-premises deployment and improve customer satisfaction? There are a number of options available on the market to empower you to manage customer...

You already know that to succeed, your workplace should be a social environment. But how does that translate into your customer service? Providing a more social experience for your customers doesn’t mean wasting time with useless chatter. Rather, it means...

In an era of global competition, a modern and cohesive web presence is crucial to companies who want to extend their branding throughout their digital properties. Many business executives today recognize Dynamics CRM as a powerful tool that helps them...

We’ve all had to deal with endless holds and customer service representatives who never quite seem to give a straight answer. Customer service agents don’t always have the best time either and are stressed. Incorporating an online help ticket portal...

Cloud solutions provide a variety of benefits for the companies who choose to implement them. They can be used to make your workplace more social, more connected, and enable you to easily analyze the data that comes in for maximum...

When everyone is offering similar products or services, a business’ best hope of differentiating themselves from the rest of the market is a unique and superior customer experience....

Any business that wants to succeed must dedicate bandwidth to customer service. Ensuring that customers are heard and served is essential to building a successful business. However, not all customers are the same. While some customers do not mind waiting...

The dawn of self-service channels brought us telephone interactive voice response (IVR) systems. Touchtone interactions ushered in a new era where self-service would drive customer service to increasingly new lengths in efficiency and productivity. Today, businesses of all sizes, in...

The digital age has brought about a new type of customer. These customers don’t want to engage in prolonged conversations about their problems because, with the right information, they are very capable of solving their own issues....

At the recent Dreamforce 13, Mark Benioff, CEO of Salesforce, spoke about the “Internet of customers.” Following the popular phrase the “Internet of things”, the Internet of customers is the conscious realization that behind every device is an actual person—and...