Magentrix Careers

RESPONSIBILITIES

• Design, develop, test and deliver high quality web application software on time.
• You will be involved working on multiple client professional services projects, sometimes in parallel.
• You are required to study and examine project specifications. 
• Understand client needs and work with project managers to develop solutions for our clients.
• Research latest technologies, development frameworks and utilize them in your work.
• Track your time-spent on project tasks, document the technical specs and changes for project tracking purpose.
• Troubleshoot issues, track defects and resolve defects using other developers within the team.

QUALIFICATIONS

• Minimum 3 years of experience in a web-based environment or strong programming background.
• Strong oral and written communications skills, excellent interpersonal skills.
• Degree in computer science.
• You must have excellent knowledge of JavaScript, jQuery and HTML 5.
• You must be very good at creating web-based user-interface using HTML5, CSS and Bootstrap framework.
• Must have web development back-end experience:
• C#.NET, ASP.NET, SQL Database and ORM Frameworks.
• Must have good knowledge of software programming concepts such Object-Oriented programming, Relational database design and agile methodology.
• Knowledge of Microsoft CRM Dynamics or Salesforce.com CRM is a plus.

The team at Magentrix is redefining what collaboration means in a business environment to transform the way that communication and engagement are done. We develop portal solutions for businesses which improve their interactions between employees, customers, and partners so they can collaborate from anywhere, at any time. We work with customers and partners every day to understand their challenges and to provide effective solutions that change their businesses for the better.

RESPONSIBILITIES 

• Responsible for providing software technical support
• Troubleshoot problems, respond to queries and question related to Magentrix Platform, identify and isolate problems
• Product Knowledge base articles based on client and provide daily operations support as needed using incident management and resolution
• Provide status to supervisors and clients
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Participate in activities and contribute ideas to resolve problems to better serve the customer and/or improve productivity
• Use decision-support tools to answer questions
• Collaborate with internal teams on complex problems
• Help customers in customizing and integrating their account using Magentrix platform and other cloud APIs
• Design solutions to problems that may be unstructured and that may require conceptual/creative thinking

QUALIFICATIONS

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• Excellent written and verbal communication skills in English
• Experience interacting and presenting to customers over the phone and using collaboration tools is required.
• Candidates must be proficient in any of the following: CSS, JavaScript, JSON, C#, .NET and HTML.
• Experience reviewing logs for root cause analysis.
• Must be a team player and maintain effective collaboration with internal stakeholders.
• Effective time discipline and management.

The Sales Development Representative plays a critical role in growing Magentrix’s business. You will be the first point of contact for marketing-generated leads, as well as reaching out to prospects to qualify new sales opportunities. You will be working on driving inbound pipeline for the Sr. Sales Team as a whole and frequently work with both Sales and Marketing to continually improve customer experience and the sales process. This position is based in Magentrix’s Thornhill office. 

YOU CAN HELP MAGENTRIX BY:

• Creating a great first impression and excellent customer experience with each point of contact
• Actively engage each lead multiple times to drive the connection
• Immediately follow-up to arrange sales calls
• Continually follow-up with and monitor passed leads, to ensure a consistent customer experience and momentum with follow-up time.
• Achieve individual weekly KPIs
• Meet and exceed monthly quotas

WHAT WE ARE LOOKING FOR:

• Tenacious. Curious. Driven.
• 1+ year experience in lead generation, sales, account management, etc.
• Exemplary written and verbal communication abilities
• A passion for technology and web design.
• You are determined to succeed.
• Experience with Salesforce.com or Microsoft Dynamics (Nice to Have)

COMPENSATION, BENEFITS & PERKS:

• Competitive compensation (Salary + Monthly Bonus)
• Paid Vacation
• Comprehensive Benefits Package