Careers and Job Opportunities

Looking for a great place to work?

If you're like us, you want to do work that makes a difference. You want to work with a team that is smart, fun and easy to get along with. You want to learn and grow in a fast-paced environment where people are not afraid to experiment and try new ideas. Well, you've come to the right place.

What do we do?

The team at Magentrix is redefining what collaboration means in a business environment to transform the way that communication and engagement is done. We develop portal solutions for businesses which improve their interactions between employees, customers and partners so they can collaborate from anywhere, at any time. We work with customers and partners every day to understand their challenges and to provide effective solutions that change their businesses for the better.

Whats it like to work here?

We're an informal casual office environment where everyone is a valuable member of the team. We work together, share ideas and help each other. We're always learning and focused on the most effective way to get the job done. We use our own platform to run the business and keep innovating because we know what our customers need. Our days usually begin with a standup meeting to set priorities. We offer a benefits package and provide coffee and snacks. And we love to celebrate birthdays!

Due to continued growth and success, we are currently seeking to fill the following positions in our Richmond Hill, Ontario office.

Digital Marketing Specialist

The Digital B2B Marketing Specialist is responsible for lead generation through paid and organic digital marketing channels. Your job is to build comprehensive marketing plans, content strategy and sales enablement tools based on analysis of data.

Primary Responsibilities

Responsible for lead generation in digital marketing to grow qualified leads for business.
Research target market and analyze competition.
Plan, manage, execute and improve digital marketing campaigns in email, SEO, PPC and social media.
Analyze marketing campaign results and metrics to improve performance.
Measure and report performance of all digital marketing campaigns and track ROI and KPIs (Google Analytics, AdWords, Marketing Automation Insights, etc).
Optimize website for SEO and usability.
Perform competitive analysis, build backlink strategies and buyer personas and lead scoring methods to optimize lead generation.
Oversee content generation to produce high-quality design and content for website, blog, social media, newsletters, brochure, case studies and white papers.
Partner with both Marketing and Sales teams to strategize and improve marketing results.

Desired Skills and Experience

University or college diploma in marketing with 5+ years of work experience in a B2B software technology setting, preferably SAAS-based.
Advanced knowledge of SEO, PPC and paid social media advertisements with the desire for continual growth and development.
Tech-savvy with the ability to understand and interpret complex technologies to develop and communicate marketing messages.
Strong knowledge of Marketing Automation software (Act-On, Hubspot, etc), lead generation, lead scoring and lead nurturing.
Strong interpersonal and communication skills with the ability to think creatively and innovatively.
Flexible, energetic and able to work well with others in a client-focused, fast-paced and cross-functional environment.
MS Dynamics or Salesforce.com background is a plus.

Customer Success Manager

Magentrix is a leading provider of cloud communities that focus on "Partner Relationship Management" and "Customer Success" solutions. Magentrix has been selected as one of the top 10 Portal Software Solution Providers by CIO magazine in 2018.

This role will be instrumental in leading customer success strategies and account management. You take pride in your communication and presentation skills. You love to collaborate, teach and build strong relationships with clients and you are also very passionate about technology and how it can solve business problems.

Primary Responsibilities

Develop customer success plan to drive incremental revenue growth, reduce churn and increase adaption.
Developing, preparing, and nurturing customers for advocacy.
Ignite client excitement about Magentrix solutions and technology.
Nurture client retention by proactively engaging with clients to gain insights, communicate new and improved features, analyze issues, and foster add-ons and upselling.
Identify success stories and secure customer references.
Educate and nurture customers through proactive outreach including the delivery of high-value business reviews to highlight performance and recommend opportunities for growth.
Learn industry best practices and identify how Magentrix's solutions can be leveraged to implement these practices to drive our customer’s success.
Work in collaboration with Sales, Solution Delivery and Support teams to ensure the delivery of a seamless customer experience.
Coordinate, schedule, and facilitate web-based training sessions, webinars and product demonstrations.

Desired Skills and Experience

3+ years of demonstrated experience managing accounts with high levels of satisfaction and retention.
Proven track record of building strong relationships, being accountable for client success, and delivering value to clients with every interaction.
Strong knowledge of enterprise software solutions, SaaS business applications, CRM (e.g: Salesforce.com) and Partner Relationship Management.
Able to work with organizations of all sizes and with multiple levels of stakeholders including operational, senior management, and executive contacts.
Ability think strategically, to understand customer business plans and objectives and translate them into actionable services or recommendations.
Tech-Savy, able to produce or source your content/videos to share with clients.
Exceptional communication skills.