Join the team

SUMMARY
Magentrix corporation is seeking for a permanent Junior Quality Assurance (QA) Analyst to join their team. In this role, you are responsible to assure the quality of the product is met before deployment to production servers. You will need to have a solid understanding of all QA procedures and apply them effectively on each release.

RESPONSIBILITIES

• Working closely with the development and QA team to deliver quality software to our clients.
• Develop test plans, test cases and test reports based on the requirements.
• Review user requirement documents to ensure the new features are testable.
• Fully test the application with all edge cases before release.
• Validate that user expectations are achieved during the testing process.
• Determine LOE for individual issues in the backlog before starting the test.
• Prepare clear, precise and multi-step test cases for each issue in the backlog.
• Ability to reproduce bugs reported by clients in the local environment.

QUALIFICATIONS

• Minimum 3 years of experience in testing web based applications.
• Good knowledge of software testing methods, concepts and procedures.
• Strong oral and written communication skills in English.
• Degree in Business Administration, Software Engineering or a related field.
• Understanding of QA process for software development, debugging and release.
• Solid knowledge of sanity, smoke and regression testing procedures.
• Familiar with SDLC and Agile software development methodology.
• Assess, evaluate and time estimate defects, enhancements and large scale

tasks.

• Ability to write multi-step and precise test cases for defects and issues.
• Familiar with Selenium and Jenkins.
• Knowledge of CRM software such as Salesforce or MS Dynamics is a plus.

ABOUT MAGENTRIX

The team at Magentrix is redefining what collaboration means in a business environment to transform the way that communication and engagement are done. We develop portal solutions for businesses which improve their interactions between employees, customers, and partners so they can collaborate from anywhere, at any time. We work with customers and partners every day to understand their challenges and to provide effective solutions that change their businesses for the better.

Magentrix is software-as-a-service (SaaS) social intranet company that helps organizations all over the world to transform the way they communicate and collaborate with their customers, partners and employee communities.

We're experiencing rapid growth and are looking for a top producer to join our sales team. This Account Executive/Sales Team Lead role reports directly into the VP of Business Development and Marketing and provides an opportunity for rapid advancement.

The Ideal Candidate:

You must have prior experience selling intranet, self-service portals, or CRM software-as-a-service subscription solutions and services to top executives of medium and large corporations

You must excel at hunting and finding new opportunities, have strong qualifying presentation and closing skills, work well as part of a team and be held accountable to agreed upon goals.

Experience selling CRM or Intranet solutions is required.

Salesforce experience

If this opportunity sounds exciting to you and you meet the description of the ideal candidate, please submit your application.

Only local candidates (Ontario, GTA) will be considered.

The Sales Development Representative plays a critical role in growing Magentrix’s business. You will be the first point of contact for marketing-generated leads, as well as reaching out to prospects to qualify new sales opportunities. You will be working on driving inbound pipeline for the Sr. Sales Team as a whole and frequently work with both Sales and Marketing to continually improve customer experience and the sales process. This position is based in Magentrix’s Thornhill office. 

YOU CAN HELP MAGENTRIX BY:

• Creating a great first impression and excellent customer experience with each point of contact
• Actively engage each lead multiple times to drive the connection
• Immediately follow-up to arrange sales calls
• Continually follow-up with and monitor passed leads, to ensure a consistent customer experience and momentum with follow-up time.
• Achieve individual weekly KPIs
• Meet and exceed monthly quotas

WHAT WE ARE LOOKING FOR:

• Tenacious. Curious. Driven.
• 1+ year experience in lead generation, sales, account management, etc.
• Exemplary written and verbal communication abilities
• A passion for technology and web design.
• You are determined to succeed.
• Experience with Salesforce.com or Microsoft Dynamics (Nice to Have)

COMPENSATION, BENEFITS & PERKS:

• Competitive compensation (Salary + Monthly Bonus)
• Paid Vacation
• Comprehensive Benefits Package

The team at Magentrix is redefining what collaboration means in a business environment to transform the way that communication and engagement are done. We develop portal solutions for businesses which improve their interactions between employees, customers, and partners so they can collaborate from anywhere, at any time. We work with customers and partners every day to understand their challenges and to provide effective solutions that change their businesses for the better.

RESPONSIBILITIES 

• Responsible for providing software technical support
• Troubleshoot problems, respond to queries and question related to Magentrix Platform, identify and isolate problems
• Product Knowledge base articles based on client and provide daily operations support as needed using incident management and resolution
• Provide status to supervisors and clients
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
• Participate in activities and contribute ideas to resolve problems to better serve the customer and/or improve productivity
• Use decision-support tools to answer questions
• Collaborate with internal teams on complex problems
• Help customers in customizing and integrating their account using Magentrix platform and other cloud APIs
• Design solutions to problems that may be unstructured and that may require conceptual/creative thinking

QUALIFICATIONS

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• Excellent written and verbal communication skills in English
• Experience interacting and presenting to customers over the phone and using collaboration tools is required.
• Candidates must be proficient in any of the following: CSS, JavaScript, JSON, C#, .NET and HTML.
• Experience reviewing logs for root cause analysis.
• Must be a team player and maintain effective collaboration with internal stakeholders.
• Effective time discipline and management.