Magentrix - Careers

Looking for a great place to work?

Magentrix is a young and fast-paced software company with a dynamic and engaging work environment. We’re fun, easy going, and not afraid to experiment and try new things. Our team is full of smart and talented people who embody the same desires to grow, learn, and advance their careers. If this sounds like you, your next career could be at Magentrix.

What do we do at Magentrix?

We are a software company that helps organizations of all sizes leverage the power of collaboration by creating solutions that improve communication, engagement, and productivity. With a deep understanding of the challenges organizations face, we provide effective solutions that create positive change. Today, we are trusted all over the world by customers who rely on us for their secure, mobile-ready sites and web apps that run their business.

What is it like to work at Magentrix?

Our office environment is informal and casual. Everyone is a valuable member of the team and we all work together. We’re always learning and focused on productivity and efficiency. Our business operates on our own platform which enables us to consistently innovate. We offer a benefits package and provide a full kitchen stocked with coffee and snacks. We also love to celebrate birthdays! Learn more about us.

Due to our continued growth and success, we are currently on the search for talent to fill the positions below. All positions are full-time, permanent (unless noted otherwise) and are based in our head office located in Thornhill, Ontario.

Technical Support Representative (Remote)

The team at Magentrix is redefining what collaboration means in a business environment to transform the way that communication and engagement are done. We develop portal solutions for businesses which improve their interactions between employees, customers, and partners so they can collaborate from anywhere, at any time. We work with customers and partners every day to understand their challenges and to provide effective solutions that change their businesses for the better.

RESPONSIBILITIES

Responsible for providing software technical support
Troubleshoot problems, respond to queries and question related to Magentrix Platform, identify and isolate problems
Product Knowledge base articles based on client and provide daily operations support as needed using incident management and resolution
Provide status to supervisors and clients
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
Participate in activities and contribute ideas to resolve problems to better serve the customer and/or improve productivity
Use decision-support tools to answer questions
Collaborate with internal teams on complex problems
Help customers in customizing and integrating their account using Magentrix platform and other cloud APIs
Design solutions to problems that may be unstructured and that may require conceptual/creative thinking

QUALIFICATIONS

Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
Salesforce Certification is considered an asset
Excellent written and verbal communication skills in English
Experience interacting and presenting to customers over the phone and using collaboration tools is required.
Knowledge of the following: CSS, JavaScript, JSON, C#, .NET and HTML is considered an asset.
Experience reviewing logs for root cause analysis.
Must be a team player and maintain effective collaboration with internal stakeholders.
Effective time discipline and management.

Apply Now

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