Streamline the Process

Magentrix Case Management Feature - Streamline the Process

Self-Service Support

Eliminate the endless emails and phone calls by streamlining your support process. Automate Case creation with Email to Case or let users login to access their account information, easily submit and track the status of their support tickets.

Real-time synchronization with your CRM so support agents can be responsive or configure your own ticket management with List Views, filters and search for Support Agents to easily manage and resolve Case tickets.

  • Seamless CRM integration
  • Custom Fields
  • Comments and attachments

Reduce Case Volume

Case Deflection

Reduce case volume with knowledge base integration that suggests relevant articles matching the user's issue. Case deflection allows the user to describe their issue or request, review a search result of articles and rate the effectiveness in solving their problem before closing their case or submitting it for support assistance.

  • Flexible Search
  • User friendly options
  • Article relevance ratings
Case Deflection

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