Employees don't have to rely on email and a collection of disparate apps and data sources that make it difficult to get the job done. Magentrix Employee Community provides a complete integrated solution so that all employees, regardless of location can collaborate easily. Whether it's private messaging, group discussions or tracking multiple conversations, Magentrix makes it easy for employees to stay engaged and productive.
Pre-configured with everything you need to get started, Magentrix gives you all the tools you need for quick and easy setup. No custom coding required. Built-in flexibility gives you the ability to customize apps, tabs, layouts and views along with full control over access and security roles. Mobile-friendly for access from any device, you can have your employees collaborating, communicating and engaging in no time.
Easily find the answers to your questions with self-service resources like the searchable Knowledge Base, video tutorials and Community discussion forums. Get implementation assistance with our KickStarter package. Login to our Customer Community to submit help requests and track their status. We're there to help when you need it. But don't just take our word for it, check out our reviews on the Salesforce AppExchange.
Collaboration, engagement and productivity have taken on new meaning for companies that are using digital platforms to enable their employees. Magentrix Employee Community redefines collaboration by connecting employee communication, engagement and learning in one secure place.
It's much more than just messaging. Magentrix Collaboration brings familiar social tools to the workplace where employees can engage for real-time and asynchronous communication to access the information, content and data they need to get the job done.
A Collaborative platform for your Employee Community provides an excellent return on investment. By increasing efficiencies, reducing costs and reducing barriers to revenue growth, Magentrix can have a big impact on your employee engagement.
Research has demonstrated that having highly engaged employees not only improves productivity, but it can also significantly reduce costs and bring additional revenue.
According to one report from The McKinsey Global Institute, the average employee spends 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks. This means the employer could be paying about $24,000 annually for that employee to manage email, then hunt down information or co-workers who might have that information to do their job. If improved communication and collaboration with social tools can raise their productivity by 20 - 25%, the savings for a sample company with 50 employees could be about $240,000 over a year.
Increased employee collaboration and communication helps improve knowledge and visibility about customers through the company. Whether they're tracking Customer Success, supporting customers or partners, employees have easy access to the information resources and experts who can help. Reduced administrative work means they can spend more time with customers, increasing customer satisfaction and reducing customer churn. A company with 500 customers, MRR of $300 and a churn of 5% could retain $293,000 in a year if they reduced the churn by 2.5%
Gallup's research also shows that companies with engaged workforces achieve a 10% increase in customer ratings, have higher earnings per share (EPS) and a 20% increase in sales. For our sample company, a 20% increase in sales would add over $450,000 to the annual revenue.
Let's say our sample company invests in a Magentrix Employee Community at an annual cost of $420/employee. The subscription costs might be about $21,000 annually. Implementations costs including customizations and support could come in at about $15,000. When you add in the cost of an administrator, your total first-year investment might be about $91,000.
Cost Savings =$240,000
Revenue Upside = $743,000
Investment = - $91,000
*Based on a sample company with 500 customers, 50 employees, MRR of $300 and a churn of 5%.
Magentrix Employee Community enables your company to improve collaboration, increase productivity and grow revenue.
It's much more than just your standard messaging app or Intranet. It's one integrated and seamless environment for your Employee Community.
Free your team from endless emails and let them collaborate with familiar social tools to maximize productivity. Centralize resources, documents and files so everyone can easily find the information they need. Enable on-demand training to ensure employees are current with essential knowledge and compliance.
Enable every department to stay on top of customer status, communicate with each other and customers in a familiar and secure collaborative environment. Magentrix Collaboration is the go-to source for engaging with your company. When the community has easy ways to communicate with company employees and other customers, it drives continued engagement.
Employee collaboration, improved productivity and engagement all contribute to the bottom line. Lower turnover, fewer safety incidents and increased productivity help to significantly reduce costs in many areas. The increased communication and awareness, access to information and resources contribute to customer satisfaction and increased revenue.
Collaboration is at the heart of your Magentrix Employee Community. Using familiar social tools employees can work together with real-time and asynchronous messaging in context with data records, files, content and groups.
Connect conversations where employees can effectively communicate with each other to ask questions, search for answers and resolve issues. Configure your own topics across different discussion forums and manage permissions for access.
Employees are a great source of information, especially when they collaborate to come up with ideas and feedback. Ideas is easy to configure so you can keep track of what matters to your employees as they share, review and vote.
Communication and information are vital to employee engagement. Magentrix gives you flexible content management tools for creating and publishing a wide variety of content such as announcements and searchable resources such as knowledge bases.
Provide your employees with all documentation, files and video in one secure, mobile-friendly location. Manage sharing options and document versioning to insure everyone can find what they need, when they need it.
Simplify task management for employees with a flexible layout and reminder notifications. With automations you can automatically create activity tasks and assign to an employee, subscribe employees to a feed, add employees to a group and post messages.
More efficient onboarding, on-demand compliance or product training and certification upskill your workers without a drain on your resources.
Directories and Groups make it easy to find other employees and connect. Private message, start a group conversation or make an announcement.
Easily create great-looking reports and dashboards for analytics, your most important metrics to get the insights you need on the pulse of your organization.
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