Key Features

Power the Team

Free your customer success team from endless email threads. Magentrix powers your team with real-time messaging and dynamic newsfeeds that track conversations in context so no one is in the dark.

Engage with Customers

Improve everyone's ability to communicate with customers through real-time and asynchronous messages, group newsfeeds, announcements, alerts and notifications so everyone is in the loop.

Customer Resources

Provide customers with better access to resources by sharing and storing documents, files and video in one secure, mobile-friendly location. Customers can search for resources, view in-line or download.

Access Control

Organize any file type in easy-to-navigate nested folders including links and YouTube/Vimeo videos. Manage sharing options and document versioning to insure the customers find what they need, when they need it.

Collaboration & Insights

Let customers follow, like and comment on files to engage in conversations and collaborate with your customer success team. Full analytics give you the insights you need to monitor and improve engagement.

Share Ideas

Find out what matters to your customer community as they share, review, and collaborate on new ideas to give you important feedback. Customers can post, read, comment and vote on ideas within the Ideas module.

Categorize Feedback

Create categories for easier navigation and grouping of Ideas Posts. Customers can easily apply a category or multiple categories to Posts where other customers can engage with feedback, comments and voting to enhance the idea.

Manage Status

Administrators have full control over Posts and can be alerted to inappropriate Posts. They can review specific Ideas Posts and mark them with a status for future consideration or delivery.

Reduce Training Costs

Save on training costs with a fully integrated and native Learning Management Solution (LMS) that lets you provide customers with a wide variety of on-demand training materials in a user-friendly, mobile-enabled, interactive environment.

Flexible Course Content

Design course materials with video, Powerpoint slides, popular authoring tools and more. From onboarding to product and technical training to updates on your latest release, your customers will be up to speed in no time.

Track and Report

Complete User Management lets you easily assign courses to customers, mark quizzes and track progress in dashboards as well as many of the metrics you need to identify where customers may need help.

Brand loyalty and Customer Retention

Give access to products and services built around your brand. The Marketplace module is designed to foster brand loyalty and boost customer retention.

Enhance User Experience

The Marketplace was developed with user experience in mind. Customers can easily browse, filter and search through published listings.

Lead Generation and Partner Enablement

Marketplace is intergrated with your CRM so you and channel partners will have access to generated leads in your CRM and Partner Portal. Analytics for each listing is also provided so you can further analyze the lead.