Connect and Engage with Customers

Why is Customer Success Important?

Customer Success has become an important driver in many high growth companies, especially for those that have recurring revenue model such as software. It's more than great customer service, which is largely reactive. Customer Success is a commitment and company-wide adoption of the metrics and processes that enable pro-active relationships with customers. Enabled by a technology platform with CRM integration and dynamic communication and collaboration tools, a Customer Community drives engagement and success.

Is a Customer Community Right for You?

Customer service and support can be a labor-intensive process. Now you want the whole company focused on customer success not just the support agents. How do you keep everyone up to date and coordinated to improve the renewal process, reduce churn and increase revenue? It can get chaotic and hard to keep track of everything.

When you need a better way of collaborating and communicating with customers and your departments need more information to better collaborate on customer issues, then it's time.

It's time for Magentrix Customer Community!

Drive engagement

Gain insight, communicate and grow revenue.

Increase team productivity

Automate processes, collaborate and get customer focused

Improve satisfaction

Streamline processes with access to self-service resources.

What the Experts Say

Engagement Drives Customer Success

Customer Success technology with collaborative capabilities drives engagement. But don't just take our word for it. Data from Gallup reveals that a customer who is fully engaged represents an average 23% premium in terms of share of wallet, profitability, revenue, and relationship growth compared with the average customer. And according to PWC, organizations using digital outreach methods forecast higher revenue growth.

Magentrix Corporation - Engagement Drives Customer Success
Engaged Customers = 23% Higher Spend

Engagement Improves Performance

Customer Success technology improves the customer experience and enables more efficient and effective service delivery. By connecting Customer Success teams, productivity is improved by 25% (The McKinsey Global Institute) and when those productive employees are engaged, customer retention rates are 18% higher and their companies outperform those without engaged employees by 202% (Business 2 Community).

Magentrix Corporation - More Productive Employees

more productive employees

Magentrix Corporation - higher customer retention

higher customer retention

Magentrix Corporation - Better Performance

better performance

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Empower Customer Success - Drive Revenue

Magentrix Corporation - Empower Customer Success

Magentrix Customer Community provides the technology platform you need for customer success. With real-time communication and collaboration, self service support, training and more, engage your customers.

  • Collaboration
  • Onboarding
  • Self-service resources
  • Help Requests & cases
  • eLearning & training
  • Document Management
  • Content Management
  • Discussion forums
  • Ideas
  • Reports and Dashboards

Find Out About Magentrix Customer Communities

All the features you need plus true collaboration

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