Magentrix announced today that, as part of its expansion into Europe, its popular cloud solution, Magentrix Site for Salesforce, is powering the newly-launched European Partner Portal for Enghouse Interactive.
The new portal integrates seamlessly with salesforce.com, is easy to set up and uses and provides a secure site for authorised partners. Providing product access, a document repository and resources such as training and certification, the portal allows Enghouse Interactive to expose specific parts of its Salesforce CRM to partners to enhance collaboration, help drive revenue and business success and make it easy for partners to work with them.
Over the last three years, Enghouse Interactive has experienced significant growth both organically and through acquisitions. After inheriting many divergent channel programmes, Enghouse Interactive has now developed a consistent programme and a significant channel partner ecosystem, across EMEA.
"We needed to find an easy-to-use, secure way to work with our partners, bringing them inside our organisation with permission to see and access specific parts of our Salesforce data as well as access to relevant documents and resources. We also needed it to integrate in real time with our existing Salesforce opportunity pipeline, so we didn't create a data silo.”
Tony Davies, International Partner Director at Enghouse Interactive
“With a diverse product portfolio it was also key that the solution was flexible enough to meet different partner needs. In addition, with potentially several thousand users, cost structure was important to us, and Magentrix’s packaged solution meant that we had the flexibility to double our user base with the peace of mind that our costs wouldn’t double too.”
With the Magentrix solution powering the new Partner Portal, Enghouse Interactive is:
- Maintaining relationships with multiple levels of partners such as distributors and smaller resellers where hierarchical permissions are required.
- Providing partners with secure access to a wide portfolio of product, information and documentation as well as training programs and certification.
- Collaborating with partners on product and marketing plans, opportunity management and contract negotiation.
“Magentrix has been very responsive to our needs,” said Davies. “It's a very flexible and customisable platform which will enable us to adapt quickly to the needs of our partners across EMEA.”
“Working with Enghouse Interactive showed us the opportunity for the Magentrix Partner and Customer portal solution right across Europe. With the help of Enghouse Interactive, we have developed versions of our portal in French, Spanish and Russian, with German soon to follow. In response to enquiries, we have also set up a UK partner so that we are able to better service and support our European customers.”
Vahid Fotovat, Co-founder & CEO, Magentrix
Magentrix is represented in the UK by Advantage Marketing. For more information visit www.magentrix.co.uk
About Magentrix
Organisations of all sizes turn to Magentrix when they need to quickly set up self-service portal sites to connect and engage with customers, partners, vendors and employees, share information and integrate day-to-day processes. With its rapid application development (RAD) platform, Magentrix lets business users create mobile-optimized, cloud-hosted SaaS applications and special-purpose secure self-service portal sites.
Our popular Magentrix Site for Salesforce enables customers to integrate new apps and self-service portal sites with their corporate data and Salesforce CRM. Customer, partner and employee portals are just a few of the many ways companies are using Magentrix to increase self-service and productivity on an affordable, scalable and reliable cloud platform. Magentrix is a certified Salesforce AppExchange Partner and Salesforce Cloud Alliance Partner headquartered in Richmond Hill, Canada.
About Enghouse
Interactive Enghouse Interactive delivers technology and expertise to optimize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, deployed on-premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 900 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, Andtek, CosmoCom, Datapulse, Syntellect, Telrex, Trio, IT Sonix and Zeacom. Learn more at www.enghouseinteractive.co.uk