Do you know the difference between companies who have a loyal customer base and those who struggle to keep their customers? Good customer service.
A key element of good customer service that creates loyalty is quick and easy accessibility to a business’s support team. Despite this want, 75% of customers believe it takes too long to reach a live agent. This means that it is likely that these customers are not satisfied with the customer service they’ve received and are likely to not become repeat customers.
To ensure that your customers are part of the satisfied customer group, we suggest the use of a customer success community. A customer success community will give your customers access to features such as content management, and community self-help. These features will provide your customers with a faster way to get answers to their questions and create the customer loyalty that is so important today.
To further underline the importance of providing a customer success community, take a look at the infographic below. The infographic highlights some key stats that you should be aware of in order to provide superior customer service.