Did you know that customer service is a key element to the success of your business? According to Gladly’s 2018 Customer Service Expectations Survey, 92% of consumers say they would stop purchasing from a company after three or fewer poor customer service experiences. This statistic alone proves that there could be great value in customer success programs. For example, investing more in to customer experience and customer support will create an army of advocates for your company’s products and services.
To get started, you will want to implement a Customer Success Community that will enable customers to grow a deeper connection with your company. The features below will not only wow and benefit your customers, but they will also help you save costs, and increase revenue.
- Knowledge Base Articles
- Case and Deflection
- Community Self Help
- Documents Library
- Training (LMS)
- Upcoming Events
Each of these features can play a crucial role in the way your customers perceive and interact with your company beyond the purchase stage. To learn more about the features and benefits of a customer success community, click on the customer success infographic below.